Western National

Product: ClaimCenter
Line of Business: Commercial, Personal, Workers' Comp
Region: Americas

Western National Insurance Group, headquartered in Edina, Minnesota, is a super-regional property and casualty insurance group writing over $520 million in direct premium in 19 states, plus Surety in an additional seven states. The group consists of the following regional property and casualty insurance companies and affiliates serving personal and commercial customers in the Midwest, Northwest, and Southwest U.S. as well as Alaska and New York: Western National Mutual Insurance Company, Western National Assurance Company, Pioneer Specialty Insurance Company, Western Home Insurance Company, Arizona Auto Insurance Company, Umialik Insurance Company, American Freedom Insurance Company, Nevada General Insurance Company, and Michigan Millers Insurance Company.  

Western National has selected Guidewire ClaimCenter® as its new claims management system and Smart Communications™ for customer communications management. ClaimCenter will replace Western National’s previous third-party claims management system, offering the company new capabilities to more efficiently and effectively manage workflow, access data, and deliver on its service commitments to policyholders. ClaimCenter will be implemented for all commercial and personal lines of business.

Western National’s DNA is based on the relationships our adjusters build with policyholders. The technology they use should enhance their judgement and allow them to stay focused on the customer experience, rather than hinder them with busy work. ClaimCenter provides the modern technology for us to provide a greater proactive claims experience that will enable us to anticipate and impress policyholders and claimants. Higher levels of customer satisfaction lead to increased policyholder retention.
Richard Long, Senior Vice President for Claims, Western National

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