Workplace Safety and Insurance Board

Product: InsuranceSuite, PolicyCenter, BillingCenter, ClaimCenter, Add-on Modules
Line of Business: Workers' Comp
Region: Americas

The WSIB is an independent trust agency that administers compensation and no-fault insurance for Ontario workplaces. The organization is committed to delivering what matters to the workers and employers of Ontario: fast, accessible service and fair benefits at a fair price. The WSIB provides wage loss benefits, medical coverage and help getting back to work – the best possible outcome following an injury on the job.

The WSIB is replacing its internally built systems to gain flexibility and allow it to respond more quickly to business changes, including meeting the demands of a distributed mobile environment. InsuranceSuite will also help the WSIB to transform its business processes and offer electronic services that cover the entire insurance lifecycle to its staff and customers.

We are looking forward to the enhanced customer service capabilities that InsuranceSuite will bring. We are excited to give our customers a 360 degree view of their relationship with us as well as more flexibility around how they choose to interact with us whether that be in a mobile or traditional browser-based environment.
John Hill, Chief Information Officer and Vice President, Transformation, Workplace Safety and Insurance Board

Related Customer Stories