A few weeks have passed since Guidewire Connections 2025, and after attending Guidewire’s flagship annual conference four times, I can say without hesitation that this year’s event was the most consequential yet. With the introduction of several new products, Connections 2025 unmistakably signalled the start of the Intelligent Insurance era.
This year’s Connections, held at the Fontainebleau Hotel in Las Vegas, NV, was the largest to date, bringing together over 3,000 insurance professionals from 35 countries and 100 partners. During the opening keynote, Mike Rosenbaum, CEO of Guidewire, reiterated that the company's mission remains the same after 25 years: to provide a trusted platform for insurers to innovate, grow, and operate efficiently.
Today, Guidewire supports over 570 customers in 43 countries, with 150 cloud implementations and nearly 2,400 environments in production. This success is built on the strength of the wider Guidewire ecosystem, the largest in the industry with 200 technology partners, 500 applications on the Marketplace, 41 consulting partners, and 28,000 certified consultants.
While no single post can capture all the innovation, success stories, and insights from this year’s Connections conference, I’ve pulled together my key takeaways from the perspective of a European attendee working primarily across the UK General Insurance, London Market, and Spanish markets.
A Slate of New Intelligent Insurance Products
The main keynotes at the conference introduced a range of new products aimed at advancing Guidewire’s vision for intelligent, AI-supported insurance operations.
- PricingCenter is an end-to-end pricing and rating solution on the Guidewire Cloud Platform that brings actuarial modelling, experimentation, and the production rating engine together in one governed environment, so teams can build, test, and deploy models much faster.
- UnderwritingCenter brings intelligent, AI‑assisted underwriting to commercial lines by automating submission intake, enrichment, triage, and prioritisation so underwriters can focus on selection and negotiation. The embedded Underwriting Assistant acts as a virtual partner that consolidates unstructured data and proposes next best actions within the underwriting workflow.
- ProNavigator. Guidewire announced its acquisition of ProNavigator at this year’s Connections. ProNavigator is designed to put accurate, contextual answers in the hands of front‑line teams without leaving their core workflow. It integrates with PolicyCenter and ClaimCenter so agents and handlers can retrieve current procedures, documents, and guidance in context, which improves response times, consistency, and training effectiveness for customer service and claims operations.
- GenAI Services were introduced: a governed, enterprise approach to agentic AI that embeds AI agents in underwriting, policy, and claims processes with controlled access to contextual data. Using the Agentic AI framework and Agent Studio, insurers can design, test, and manage task‑specific agents while the architecture abstracts underlying large language models to protect core systems from model churn; the new Underwriting Assistant is the first application built on this foundation, automating intake, enrichment, triage, and next‑best actions for commercial risks.
I recommend watching the keynotes here.
From Lime Street to the Fontainebleau: London Market Highlights
The London Market showed up across the pond at Connections 2025. Joined by three experts with hands-on transformation experience, Des Burke, Group COO at Tokio Marine HCC, Jeffrey Crawford, Programme Director at Beazley, and our very own Jamie McDonnell, Director for the London Market at Guidewire, I moderated a panel on the ongoing soft market in London and strategies to thrive in this softer market and beyond.
Pricing and analytics were a thread throughout the week. The hyperexponential breakout session Beyond Spreadsheets: Powering Complex Commercial Pricing & Underwriting showed how carriers are industrialising model development and governance on platform, while our Connected Pricing in Action: From Model Build to Deployment breakout session took attendees from experimentation to release management. The Modernizing Underwriting for Commercial Lines and Transforming the Middle Market: AXA XL’s Guidewire PolicyCenter Journey sessions added concrete patterns for complex commercial programs spanning placement, pricing, and policy administration with AI‑assisted workflows.
Santalucía Told their Story on Becoming the 100th Guidewire Cloud Customer
Spanish insurer Santalucía Seguros shared how it went on to become Guidewire’s 100th cloud customer (and Spain’s first full‑suite go‑live on Guidewire Cloud) via its CIO, Javier Sanchis, and director of clients, Francisco Javier Casado, alongside Guidewire’s Fernando de Simoni and Joaquim Morales.
They highlighted an end-to-end InsuranceSuite rollout that included a differentiated funeral/burial product and a performance‑first playbook, supported by three pre-cutover updates and end-to-end testing. The result: a high-performing stack with 40+ integrations across 1,000 agencies.
Closing Thoughts: A European Lens on a Global Moment
From a European perspective, Guidewire Connections 2025 highlighted that the Intelligent Insurance era is a global shift that will reshape how insurers across Europe and design products, manage risk, and serve customers. Whether in the London Market’s push for underwriting sophistication, the UK’s appetite for workflow automation, or Spain’s milestone cloud transformation, Europe is not watching this evolution from the sidelines. We are active participants shaping the next chapter. As these new AI-enabled capabilities mature, the opportunity for European carriers is profound: to modernise with confidence, accelerate innovation, and compete globally on both efficiency and intelligence.