Automobile Club of Southern California

Product: ClaimCenter, Guidewire Live Analytics
Line of Business: Personal
Region: Americas

The Automobile Club of Southern California, (Auto Club), the largest AAA affiliate in the nation selected Guidewire ClaimCenter™ to consolidate and ultimately replace the company’s existing legacy claims systems and perform end-to-end claims handling functionality for all Auto Club lines of business.

The Auto Club, together with its affiliated motor clubs in other states, provides club services in 14 states from Hawaii to Maine; has over ten million members and nine thousand employees. Real-time data sharing across the organization is one of the key challenges in providing outstanding member service. The Auto Club recognized that in order to maintain and build on its high service standards it needed to modernize and consolidate its claims systems. The Auto Club selected Guidewire’s intuitive, web-based claims solution to help with this business transformation. Guidewire worked with the Auto Club to meet a vigorous implementation schedule, successfully deploying ClaimCenter in just eight months from project initiation.

We didn’t want system or technology limitations to hinder our business growth or service capabilities. Guidewire is customer-success focused and has the industry expertise, products, and most importantly, the track record to deliver what they promise.
Michael Kerrigan, Vice President and CIO, Automobile Club of Southern California
That ClaimCenter is web-based and very user-friendly was a key factor in our selection. We are excited about the functionality and performance enhancements we will be able to achieve with ClaimCenter.
Cortland Ray, Vice President Insurance Claims, Automobile Club of Southern California

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