California Casualty

Product: ClaimCenter, Guidewire Live Analytics
Line of Business: Personal
Region: Americas

Headquartered in San Mateo, CA, with Service Centers in Arizona, Colorado and Kansas, California Casualty is a 100-year-old company providing auto and home insurance to educators, law enforcement, fire fighters and nurses in 44 states. 

California Casualty has been in production with Guidewire ClaimCenter™ since 2008 and is also leveraging Guidewire Live Analytics™. Recently, California Casualty completed an upgrade to ClaimCenter 7.0 to enhance its customer service capabilities in claims handling and ensure its claims staff has access to the latest technology tools.

As an early Guidewire Software customer, it is our experience that Guidewire is dedicated to innovation and committed to investing in the improvement of their software. Guidewire gave us a top notch product that helps our employees be more productive and deliver a great customer experience due to the automation of previously manual tasks. We believe that Guidewire technology allows us to be more aware of the status of our claims by giving us a platform to collect, retrieve and view information efficiently for better measurement, metrics, and customer service.
Jim Kauffman, Senior Vice President, Claims, California Casualty

Related Customer Stories