Canal Insurance Company

Product: BillingCenter, ClaimCenter, Guidewire Live Analytics
Line of Business: Commercial, Workers' Comp
Region: Americas

Canal Insurance Company, headquartered in Greenville, SC, has specialized in providing insurance to commercial trucking operations through selected professional general agents for more than 70 years. By offering auto liability, motor truck cargo, physical damage and truckers general liability coverages, Canal is able to provide comprehensive options for its insureds.

Canal decided to deploy a new claims system to provide more powerful tools to its claims personnel and enhance its service to policyholders and claimants. Canal selected Guidewire ClaimCenter™ to support the physical damage, liability, cargo, and general liability lines of business. Canal integrated ClaimCenter with multiple external systems, including policy and accounting systems.

Following its successful ClaimCenter deployment, Canal selected Guidewire BillingCenter™ to replace the company’s existing legacy billing environment and give Canal more billing flexibility and receivables processing capabilities within a single system. Canal has successfully implemented BillingCenter across all of its lines of business and its agent distribution channel and is currently live nationwide.

With BillingCenter, Canal Insurance gains the flexibility to give general agents access to billing information, helping them maintain customer touch points. BillingCenter also helps Canal to expand into other markets, enhance its financial and stat reporting capabilities, and protect customer privacy with role-based permissions.

The functional completeness of BillingCenter, along with our familiarity with its technology platform, contributed to the ease with which we implemented BillingCenter. ClaimCenter proves that a small team working in close collaboration can implement a major new system successfully and on time. Guidewire has been a true partner throughout this project and has delivered value that exceeded our expectations.
Adrian Brown, Chief Information Officer, Canal Insurance Company
As much as Guidewire told us about flexibility through the sales process, I did not realize just how flexible the product was until I started using it.
Wanda Toler, Director of Applications and Operations, Canal Insurance Company

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