Donegal Insurance Group

Product: BillingCenter, ClaimCenter, Guidewire Live Analytics
Line of Business: Commercial, Personal, Workers' Comp
Region: Americas

Donegal Insurance Group is a group of insurance companies providing full lines of personal, farm, and commercial insurance in the Mid-Atlantic, Southeast and Midwest states. The company, founded in 1889, has received an A (Excellent) rating from A.M. Best Company. According to A.M. Best, this rating reflects "the group's favorable profitability, conservative leverage position, sound investment portfolio, redundant loss reserving history and highly proactive expansion and management policies." Donegal Insurance Group is a $400 million Direct Written Premiums insurer.

Donegal selected Guidewire ClaimCenter as its new claims system following a multi-year search/evaluation process. Donegal will use ClaimCenter for end-to-end claim processing of all its lines of business.

While our claims department has an outstanding performance record, we felt we could provide our policyholders and agents even better service with an investment in a new system. We conducted a comprehensive search to find our claims staff the best next-generation claims solution available, selecting Guidewire ClaimCenter due to its extensive functionality, intuitive web interface, and ease of use. In fact, our users required less than a full day of ClaimCenter training to get up and running on the system using basic functionality during a pilot phase.
Charles M. Ferraro, Senior Vice President and Chief Information Officer, Donegal Insurance Group

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