Encova Insurance

Product: InsuranceSuite, ClaimCenter, BillingCenter, PolicyCenter, Add-on Modules, Guidewire Digital
Line of Business: Commercial
Region: Americas

Encova Insurance (Motorists Insurance Group), headquartered in Columbus, Ohio, consists of property and casualty, life insurance, and insurance brokerage companies with agents across the Midwest, Northeast, and South. It strives to be the most trusted and responsive carrier in the independent agency system, and it is rated A- (Excellent) by A.M. Best, the leading provider of insurer ratings. Learn more about Encova Insurance at www.envoca.com.

As part of an organization-wide initiative to support the company’s vision and transform the way it does business, Motorists deployed Guidewire InsuranceSuite™, Client Data Management, Rating Management, Standards Based Templates, Quote and Buy Portal for Policyholders, Account Management Portal for Policyholders, and Gateway Portal for Agents across all commercial lines of business in all states where the company operates. The company aimed to modernize its technology infrastructure and operations to better address the evolving needs of its agents and policyholders. 

Thanks to the ‘one company, one solution, one experience’ vision and leadership of our CEO, David Kaufman, we adopted the mindset of an 85-year-old startup and took a greenfield approach, allowing us the unique opportunity to reinvent our business, IT, and organizational structure. In essence, it mitigated the need to integrate with disparate and antiquated systems and business processes being used by our various affiliates, and enabled us to create a brand new commercial lines company. We were able to collaborate effectively with Guidewire to facilitate a smooth implementation and complete the project on time and on budget.
John Kessler, Senior Vice President and Chief Strategy Officer, Encova Insurance
With the launch of Motorists Insurance, we are now able to offer one technology platform and a consistent set of processes and procedures to serve our independent agents and associates. Internal and external stakeholder feedback has been positive, especially regarding our independent agents’ experiences with the new portals. Overall, we are very pleased with the new platform.
Todd Lawrence, Vice President of Business Transformation, Encova Insurance

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