Penn National Insurance

Product: BillingCenter
Line of Business: Commercial, Personal, Workers' Comp
Region: Americas

Penn National Insurance, founded in 1919, sells personal and commercial property-casualty insurance in PA, MD, DE, NJ, VA, NC, SC, TN, and AL, through a network of more than 750 independent agencies.

Penn National Insurance has selected Guidewire BillingCenter® as its new billing management system. BillingCenter will handle both direct and agency billing for Penn National Insurance and will be deployed for all lines of business starting with Direct Bill Personal and Commercial Lines. Factors that led Penn National Insurance to focus on selecting a new billing management system included the increased importance of new payment methods, the increased need to provide real-time billing information on the Web and integrate with agency management systems, and the need for agility and flexibility in supporting new products and new billing plans.

We selected BillingCenter for its flexibility and upgradeability. We needed a system that we could own and leverage to support evolving business needs such as eBilling, with reduced time to bring new enhancements to market. We also appreciated the high quality of the software and BillingCenter’s ability to integrate into our existing IT landscape.
Bryan Munchel, Director, Planning and Project Management, Penn National Insurance

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