Westfield Insurance

Product: ClaimCenter
Line of Business: Commercial, Personal, Workers' Comp
Region: Americas

In business for more than 164 years, Westfield Insurance provides commercial and personal insurance in 21 active states, and surety services to customers in 31 states. Westfield is one of the nation’s 50 largest property and casualty insurance groups, represented by a network of over 1,100 independent insurance agencies.

Westfield Insurance has successfully deployed Guidewire ClaimCenter® as its new platform for claims management to support the management of its commercial, personal and workers’ compensation lines.

Westfield Insurance selected ClaimCenter as part of a transformation initiative focused on organizational customer and analytical capabilities. The company sought a platform that would increase its flexibility, operational efficiency, and effectiveness and enable it to keep pace with business growth. Concurrent with its ClaimCenter implementation, Westfield Insurance installed new document distribution and management systems and upgraded its analytics solutions and capabilities. Westfield Insurance is deploying ClaimCenter by line of business in a phased implementation approach.

ClaimCenter is a key component of our larger ongoing business transformation. We have been impressed with the robust functionality and precision that ClaimCenter has brought to our claims transactions and are looking forward to leveraging the system as a platform for our future growth.
Rob Bowers, Claims Strategy Leader, Westfield Insurance
We’re already seeing the early benefits of our ClaimCenter implementation. Standard property claims are being completed and paid within the day, versus the several days it previously took. We’re looking forward to providing our customers with even better service as we continue to realize faster claims cycle times with ClaimCenter.
Steve Brown, Program Manager, Westfield Insurance

Related Customer Stories