Job Description

What you’ll do

• Assist in managing user identities and access permissions across enterprise systems and applications, helping ensure robust access controls and auditability in line with our Security VPMOM priorities for RBAC and MFA using Okta as our IDP.

• Perform end-to-end account lifecycle tasks, including provisioning, modification, and deprovisioning, and support secure onboarding and offboarding processes across cloud and on‑premise environments.

• Monitor and resolve access-related incidents and failed IAM/IGA jobs, partnering with Security, Helpdesk, IT, and Compliance teams to reduce risk and improve reliability.

• Help conduct periodic access reviews and audit activities, contributing to a secure, governed data environment that supports trustworthy platform-level reporting and analytics in GWCI and related systems.

• Contribute to the design, development, and expansion of enterprise roles as part of our RBAC initiative, aligning role models with business needs and separation‑of‑duties controls.

• Support and administer identity governance platforms and integrations (for example with Active Directory, LDAP, SSO, MFA, and REST APIs), working closely with infrastructure and application owners.

• Assist with implementing and maintaining compliant access practices aligned to relevant frameworks such as SOX, HIPAA, or ISO 27001, in partnership with our Security PMO and other stakeholders.

• Document IAM/IGA procedures, workflows, and configurations clearly, and collaborate with cross-functional teams to improve usability, streamline report discovery, and make secure access to governed data products and self-service analytics simpler for stakeholders.

• At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI—empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.

What you’ll bring

Required

• Demonstrated ability to embrace AI and apply it to your current role as well as data-driven insights to drive innovation, productivity, and continuous improvement.

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or a related field, or equivalent practical experience.

• Foundational understanding of IAM/IGA concepts such as least privilege, role-based access control (RBAC), and identity lifecycle management.

• Familiarity with directory and authentication technologies, including Active Directory, LDAP, SSO, and MFA concepts.

• Basic experience working with REST APIs and integrating or automating workflows between systems.

• Understanding of AI fundamentals and experience using AI models or tools (for example, PowerBI/ThoughtSpot-style analytics or similar) to analyze data and troubleshoot issues.

• Strong analytical and troubleshooting skills, with a structured approach to diagnosing access issues and documenting root causes.

• Clear, concise communication skills and the ability to produce high‑quality documentation and runbooks for technical and non‑technical audiences.

Preferred

• Internship or hands-on experience in IAM/IGA, cybersecurity, or IT support, ideally with exposure to user provisioning, access reviews, or identity governance tools.

• Familiarity with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.

• Exposure to compliance frameworks (for example, SOX, HIPAA, ISO 27001) and how they influence identity and access controls.

• Foundational security certifications such as CompTIA Security+, Microsoft SC‑900, or Identity and Access Administrator certifications.

• Experience working with Okta or similar identity providers and contributing to MFA or RBAC rollouts in a cloud or SaaS environment.

Your Impact

We believe in clarity and setting you up for success. In your first months, you’ll learn our IAM/IGA landscape, our Okta-based identity provider setup, and how Security collaborates with Finance, Product Development, and data teams to protect governed data and enable secure self-service analytics across Guidewire Cloud Intelligence and related platforms.

You’ll start by owning well-defined provisioning tasks, documenting workflows, and helping stabilize access-related jobs and reports, then gradually take on more responsibility for access reviews, RBAC role design, and MFA-related improvements. As you grow, your work will directly support secure, auditable access to the data products and analytics that underpin financial transparency, platform reporting, and our customers’ trust—contributing to Guidewire’s broader mission to combine digital, core, analytics, and AI as a secure cloud service that transforms how P&C insurers do business.