Product: PolicyCenter, BillingCenter
Line of Business: Commercial, Personal
Region: EMEA

Santam Limited (Santam) is South Africa’s leading insurance provider, offering short-term insurance products to commercial, corporate and personal markets. The company offers specialized products and services to specific markets through a network of brokers. It provides personal insurance, commercial insurance, agricultural insurance, corporate insurance, specialized insurance, risk finance and MultiSOS services to its customers.

As part of a broader core system update initiative, Santam was prompted to look for a new underwriting and policy administration system that would enhance its product and service offerings to its customers, both policyholders and brokers. Santam sought a system that would improve its ability to respond to the market more quickly from a product perspective, help it streamline and improve its processes and system infrastructure, and enable it to interact with its customers through a variety of channels.

Santam has deployed Guidewire PolicyCenter® as its new underwriting and policy administration solution and BillingCenter as its new billing system. Santam has also implemented Guidewire Rating Management™ to gain more precise control and responsiveness over rating and pricing, Guidewire Reinsurance Management™ to reduce excessive risk exposure and recoverable leakage while increasing operational efficiencies, and Guidewire Client Data Management™ to effectively manage customer contact data.

We selected Guidewire as our underwriting and policy administration operations transformation partner for a number of reasons. Because we are the first user of Guidewire in Africa, the diverse geographical footprint of Guidewire’s customers was extremely important to us. It was crucial that Guidewire had been successful in other first in country implementations because there are subtle differences in how things are done in the United States versus here in South Africa. Successfully implementing PolicyCenter and BillingCenter for our Personal Lines business is a huge milestone for our team,” said John Melville, executive head, Risk Services, Santam. “Guidewire has been a true partner to us throughout the implementation, and we look forward to working together on further deployment.
John Melville, Executive Head, Risk Services, Santam

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