James McCully

James McCully is the director of product strategy for PolicyCenter and BillingCenter, leading content creation and messaging to help enable Guidewire’s worldwide sales team. He also supports PolicyCenter and BillingCenter demand generation campaigns, public relations, and analyst relations and partner enablement initiatives.

May
17
2016

There has been some recent news coverage suggesting that insurers should start to consider their core operational systems as ‘commodities’ and that their innovations will come from other areas of technology.

Feb
02
2015

As the 2015 tennis season’s first Grand Slam event, the Australian Open, began, my thoughts turned to a quote from the legendary Arthur Ashe: “Success is a journey, not a destination.” A winner of the event in 1970, Mr. Ashe recognized that success requires constant pursuit.

Sep
22
2014

Today’s insurance market is driving a need for increased responsiveness to changing conditions - consumer demands, regulatory changes, and competitive threats. To meet this need, insurers are transforming to increase their speed to market for product changes.

May
21
2014

In my last blog, I wrote about the potential value for both policyholders and insurers of market segmentation – creating ‘boxes’ that meet specific shopping (marketing), buying (quoting), using (servicing), and assessing (renewing) needs.

May
07
2014

As a consumer, I am getting used to a more individualized experience. These experiences are often driven by ‘loyalty’ cards that trade ‘points’ for my personal information, habits, etc. It seems worth it, and I understand the value to both sides. It makes sense. Applying that experience to insurance also makes sense – loyalty (a.k.a. retention) is a key metric for insurers. The problem is, I don’t often see the value to me as the policyholder.

Feb
21
2014

The ability to handle claims is important. In fact, for many it is probably the most important function of an insurer – at least from an individual policyholder’s perspective. However, policyholders, and insurers, are hoping that losses can be avoided and that function wouldn’t be necessary. Ever. So for most people, who do not understand the risk transfer benefits of insurance, it is perceived as an expense to be minimized.

Jan
15
2014

I’ve been intrigued by telematics for a while now… but then again, who hasn’t? However, even with a level of engagement and understanding of the benefits, especially considering most insurers promise only positive impacts, I still don’t have a ‘pay-as-you-drive’ policy. To be fair, I haven’t had much opportunity, as there hasn’t been a significant push in my region. However, I am already even more intrigued by the advent of self-driving cars….

Oct
04
2013

The concept of a crystal ball has always bothered me a little bit… I mean, it seems like it would be good idea to know what’s to come in the future, but doesn’t knowing change everything??? Being unable to ‘know the unknown’ presents most people with two options to consider: 1) accept that one can only solve today’s challenges and face them as they appear; or 2) prepare for everything and hope for the best.

Jul
23
2013

During a recent trip to China, I was presented with a wonderful opportunity to see things from a new perspective. Specifically, I found a new appreciation for the potential for improvement in insurance practices. I saw an industry in its relative ‘infancy’, though with market players already gigantic by any measure, that is about to take a massive leap forward in its levels of customer service, operational efficiency, and product innovation.

May
29
2013

Really.  I want to know everything about you, spend time with you, celebrate your successes, and commiserate over your ‘bumps in the road’.

I’ll do my best to care for you. I’ll avoid harassing you with too many questions or redundant things. I promise I won’t forget all the ways we know each other. I’ll remember that you are a big part of what makes me successful, even when you sometimes have to give me bad news.

Tags: 20:01:08
Mar
29
2013

Fraud….  For anyone in insurance, the word causes furrowed eyebrows and grim looks. It’s out there and we know it. It costs the global insurance industry tens of billions of dollars annually and has been around since the advent of insurance. Still, much of the work on ‘prevention’ has only occurred post-claim, mitigating the damage done and creating punitive precedents to discourage would-be fraudsters. Is it time for that to change? I think so.

Dec
14
2012

When I think of new, modern policy systems, or even modern systems in general, I think of an environment where much of the recurring tasks are increasingly automated - from validation to basic responses. Inevitably, this leads to an image of a whirring box where information goes in and decisions come out. Efficient and consistent, but 'faceless'.

Jul
13
2012

I've noticed a marked contrast among underwriters - between those less seasoned, who show a growing eagerness in underwriting automation techniques, and the more experienced underwriters, who express their reservations. The latter group points to the perceived pitfalls of relying too much on technology and the inability of those newer to the role to match the value of instinct that is gradually acquired over time.