Claims Servicing

Transform claims management by evolving from triage and settlement towards loss prevention and mitigation.

Manage Every Claim with Confidence

Claims are the moment of truth for insurers and a delicate balance of operational efficiency, loss control, and customer satisfaction. What once drove up claims costs now drives transformation, as insurers turn inflation, shortages, and disaster into opportunities for smarter action.

3.5x

of policyholders are more likely to renew
after a positive claims experience

50%

of the current insurance workforce
will retire by 2036

^{Source: Bain & Company

Source: U.S. Bureau of Labor Statistics}

Accurate, Compliant, and Efficient Settlement of Claims

Reduce claim cycle time, identify and close potential severe claims early, and improve customer satisfaction.

Reduce claims cycle time while managing reserves and loss costs in a compliant manner. Improve settlement accuracy with intelligent prioritization, optimize decisions and lower claims loss ratio through secure, anonymous peer benchmarks.

ClaimCenter screenshot - Analytics Overview

Dynamic, Intelligent, Trusted

Guidewire empowers claims organizations to operate more efficiently, resulting in a lower combined ratio and a higher NPS score.

Lifecycle - Claims Services

The Entire Insurance Lifecycle:
Explore Every Stage

Proven Experience, Earned Trust

See what our customers say

Hollard
We've been on ClaimCenter for just over 12 months. We went first with our brokered business, and then we had a release for our direct business. From a broker perspective, we have had amazing feedback in terms of how we've managed to change our claims. From a direct perspective it's now half the time to lodge a claim with a customer.
Paige Vincent
Chief Operating Officer
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Tryg
We have worked a lot with claims automation. Currently around 80% of all our claims are filed digitally by the customers themselves. Out of these, almost 50% is handled straight through. ClaimCenter has made our technology future-proof, so that it is a solid base for us to work on the continuous effort on Improvement and automation.
Inger Lise Angelskår
Senior Vice President Claims
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P&V Group
Flexibility is super important in order to adapt to external events. ClaimCenter enables us to respond much more fluidly than other companies in the market. The fact that we achieved almost 80% STP has helped us enormously in improving relationships with agent brokers and clients.
Johan Dekens
Managing Director
See Their Story