Smart Approach Blog

Welcome to Guidewire’s blog for P&C insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

This is the second blog in a series that will highlight how various Guidewire PartnerConnect Solution partners are helping insurers improve their customers’ experience.  ... Read More >
As a Guidewire PartnerConnect Solution partner, Quadient shares the common goal of making insurance convenient for customers.  ... Read More >
Oh the possibilities…and the precautions! That’s one of my takeaways from the latest episode of InsurTalk. In this episode, Shift Technology CEO Jeremy Jawish talks about the impact of artificial intelligence in claims. ... Read More >
I’ve had the pleasure of collaborating with many folks here at Guidewire who are working to fulfill one of our key missions: enabling a vibrant ecosystem that insurers can harness to accelerate innovation and differentiate. This is a goal we have not just as a company but as a participant in the P&C industry. Recently there’s been a tremendous amount of momentum in this area. The introduction of new integration approaches and developer tools, along with the pace at which new partners are signing on to participate in the Guidewire Marketplace, has resulted in a huge increase in the number of apps available. We’ve also introduced entirely new categories of solutions such as virtual claims inspections and AI-powered fraud detection. ... Read More >
My friend and colleague Laura Drabik, Chief Evangelist at Guidewire, published a blog in January encouraging the P&C industry to set a goal to make 2020 the year we “make insurance convenient.” With the Aspen 2020.1H release in June, Guidewire customers gained new capabilities that are giving them a completely new path to achieving that goal. ... Read More >
Claims is such a critical component of our business, given that it’s one of the only touchpoints with the consumer. Industry reports show how closely aligned the human touch and self-service preference options are. Surprisingly, preference options don't deviate by age until consumers are well into their 60s, so it's not about self-service or human—it's both. Consumers want to choose the best service option for them at the time of the transaction. ... Read More >
To many in the insurance industry, this question may elicit the familiar phrase, “You can’t have your cake and eat it, too.” And for a long time, this was the case—until now.... Read More >
“All life is problem solving,” said the late philosopher Karl Popper. He was right, of course—especially for those who work in insurance. How can we protect individuals and businesses from increasing cyber threats, such as ransomware? How can we segment claims effectively? ... Read More >
We are all adjusting to new ways of living and working and one such adjustment, I’m sure many of us have now encountered, is the virtual conference. Beyond the obvious upsides such as not having to deal with the travel, the jet lag, the hotels, and the bad coffee, the virtual conference experience has been an interesting and enjoyable one.... Read More >
Know your customer. Sounds obvious, but we all know it’s a challenge.... Read More >

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